CLIENT RIGHTS & RESPONSIBILITIES
Maintaining Dignity & Respect
Client Rights
Client Responsibilities*
Client Rights
- To receive fair and equal treatment, regardless of race, colour, religion, age, sex, sexual orientation, marital or family status or disability
- To be treated with courtesy and respect
- That the information you provide will be collected, used and maintained in a confidential way
- To ask questions until you understand
- To bring someone with you to translate, if you wish
- To get food that is safe to eat
- To raise concerns and complaints
Client Responsibilities*
- To provide accurate information regarding yourself and family** related screening questions
- To treat everyone at Interfaith Food Bank (IFB) with courtesy and respect
- To report changes to your household, address, employment or other factors or income in a timely manner (e.g. at your next visit to IFB)
- To use IFB food for yourself and your family ONLY (i.e. not to sell, trade or give it away to others)
- To take only what you and your family can and will use
- To avoid doing anything illegal in the IFB, or on IFB property (e.g. carrying a weapon)
- To get a response to any concern or complaint raised
*Anyone who does not comply with these responsibilities may risk losing privileges associated with Food Bank membership
** Family means yourself and all members of your household, that you claimed on your application (first or updated)